Contact us
Contact us at KineticPep — your trusted supplier for research compounds. We understand you may have questions or need assistance with our products, so please don't hesitate to get in touch. Our 24/7 support team is here to help answer any questions you may have.
Choose your channel
Fastest — replies in minutes
Message us right from this site, any hour of the day. Ideal for quick questions about products, availability or an order in progress.
Start a chat[email protected]
Best for anything detailed: order questions, batch-specific COAs, wholesale enquiries. We reply around the clock, typically within a few hours.
Write to usHong Kong
Orion Ecommerce Limited, RM03, 24/F, Ho King Commercial Centre, 2-16 Fa Yuen Street, Mong Kok, Hong Kong. Business Registration Number 79643031.
Email usGorzów Wielkopolski, Poland
Third-party logistics warehouse — courier dispatch only.
66-400 Gorzów Wielkopolski, Poland
This is not a company office. The registered office is in Hong Kong.
Courier shipping only — no on-site pickup.
What to write us about
Pre-purchase questions
Availability, batch-specific COAs, storage and handling, solvent compatibility — ask before you order and we'll point you to the right product.
Orders & tracking
Same-day dispatch on business days. Your tracking number arrives within 48 hours of ordering; worldwide tracked delivery typically takes 7–10 business days.
Payments
Payment failed or stuck on pending? Contact us with your order number and we'll check it and confirm your order status right away.
Product issues
Damaged vial, wrong label or missing item? Send your order number and a photo — we resolve every verified issue within 24 hours.
Wholesale & bulk
Volume pricing for laboratories and repeat researchers. Write to us with the compounds and quantities you need and we'll send the current price list.
Quality & COAs
Every batch ships with a published certificate of analysis — HPLC purity, mass-spec identity, endotoxin and bioburden.
View lab reportsLooking for instant answers?
Shipping, storage, reconstitution, certificates — the most common questions are already covered in our FAQ.
KineticPep products are supplied strictly for laboratory research use only and are not intended for human or veterinary use. Our support team cannot provide medical, dosing or administration advice.
